lost baggage I flew with COPA AIRLINES from Panama to Santo Domingo Date: 07 Jan 196 Flight: CM 195Y Depart: 120Pm panama city Arrive: 332PM santo domingo. I have 2 baggage with me. I lost the other baggage when I arrive in Santo Domingo.I talked to one COPA agent MR. Richard Astacio and he told me that my other baggage would not come until the next flight, and still that was not sure, but I had to fill out a delayed form. I even went to their office and I provided my contact information so that they can give me updates.It was the first sign of incompetence from the employee of the airlines. One week has passed since I arrive and I have not heard from COPA AIRLINES. I started to worry. I talked to different people from their call center but there was no help at all. I wrote to their customer service and just received an electronic mail. It was hopeless. Now it has been nine months and my baggage is still missing. They still don't know where it is and nobody can tell me what I need to do, I only receive electronic mail.. Of course I will never fly this airline again. If they are so incompetent as to loose a baggage from such a short flight, I wonder how they take care of their machines and what time of mechanics they hire. If they use the same standards as with hiring the personnel that deals with these simple issues, then I must infere that BY FLYING COPA YOU ARE INCURRING IN HIGH RISKS. The best that can happen to you is that they loose (or steal?) your luggage. Anything INCOMPETENCE IN AN AIRLINE IS A DANGEROUS THING. I NEED COPA AIRLINE TO URGENTLY HELP ME IN TRYING TO FIND OUT WHAT HAPPENED TO MY BAGGAGE AND HOW WILL I BE COMPENSATED FOR THE LOST BAGGAGE. I HAVE VALUABLE THINGS THAT I WORK HARD FOR TO BUY AND COPA AIRLINES LOST IT OR SOME EMPLOYEE MIGHT HAVE STOLEN IT. IT IS NOT COINCIDENT THAT I WILL LOST THE BAGGAGE WHERE I HAVE MY VALUABLE THINGS AND I WILL HAVE MY OTHER BAGGAGE IN GOOD CONDITION WITH JUST MY CLOTHES IN IT. I am awaiting for an urgent response but all I receive are just electronic mail. I NEED HELP.. | 
