'is Copa Air out of their minds?' Travel  

is Copa Air out of their minds?

Panama Travel
Travel, Panama

Edward from Miami -

I made a reservation (actually bought a ticket) from Copa Air and had a simple question. Rather than waiting on hold, I figured it would be quick and simple to use their customer service page.

That wasn't too bad, but rather than giving you a decent size box, they give you about 1 line by 40 characters to type in, though allow a longer message.

I was shocked after I submitted the message:

Our Customer Care Department has a standard time of response to complaints of 10 labor days for Elite OnePass, Business Class, and Corporate Customers; and up to 25 labor days for Coach Class and Non Elite customers.

25 business days!?!?!?! I will have completed my trip long before they will ever answer me. Instead I have to be punished by waiting on hold and listening to elevator music.

I guess next time I will consider a different carriers.

No trackbacks.

Comment #1 rowena105 from Hogstown, The Universe -

Good Grief.... 25 days to wait for a simple answer? Hopefully you had a hands free phone and could go about your work while waiting for the "elevator music" to end.

That's disgusting, although they say in the southern hemisphere everything goes at a slower pace and we northerners are just not used to it.

I guess they are right.

Comment #2 Evelyn (63.176.159.163) - Mon Nov 24 21:31:51 2008

What the? 25 business days, man you have totally been duped. Thanks for sharing this experience of yours here. That will warn travelers like us not to avail that crappy services of Copa Air... They should be named "Crappy" Air.

Name:           
E-Mail:         

Optional (please add link to our directory first)
Web Link:       

Link Title:     

Message:

Note: once you register your email address with Panama Expat and Travel Forum it is used across our whole network of forums and blogs. You can create seperate profiles for each forum or blog, but use the same login.