'Beware of Aeroperlas' Travel  

Beware of Aeroperlas

Panama Travel
Travel, Panama

scappoose (209.102.127.243) -

Panama is beautiful and fascinating, but beware of Aeroperlas if you are planning to fly in country. Aeroperlas personnel stole my camera, case, spare battery from baggage checked in with them. They did not return my phone calls or inquiries; finally their airport manager promised to pay me for the theft but has failed to do so. I would never fly with them again. There is an alternative airline, and buses are very cheap.

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Comment #1 JULIE (165.247.43.38) -

Aeroperlas left my luggage on the runway at Mamitupu Panama on March 1. 05 and still hasnt sent it on to me in NewYork, even tho Mr Belisario Garcia has promised when i have phoned him every week that it is on its way. Something must be done, but what ?

Comment #2 waica (201.226.30.105) -

mi mensajes las cabaņas waica mamitupu esta ubicado eb la comaraca kuna yala panama su paginas

www.goecities.com/mamitupu muchas gracias

Comment #3 Stephanie from Arizona -

You are kidding me! How totally unacceptable. I can't believe that these people have no regard for someone else's belongings. I have heard of things like this happening in the Philippines but I suppose it happens worldwide.

Comment #4 Jules from Vegas, baby -

Scappoose,

Have you ever received any monetary return on your valuables that were stolen? I can't believe that this happened to you! Very disturbing.

Comment #5 Sweetness from Earth, the Universe -

Thank you for posting this here. It certainly makes the saying "travel light" believable. Only travel with what you can carry onboard the airline as cabin luggage.

Not very nice that they would take your things and not return them. But remember they all believe that anyone who doesn't live there is rich enough to replace anything they lose.

So that's the attitude when they keep it. You can more afford to replace it than they can afford to buy it.

But it is still disgusting. I will remember this when I travel there.

Comment #6 Lee from Montevideo, Uruguay -

Remember to take a change of clothes when you check your luggage. AeroRepublic lost my check suitcase on a trip from Barranquilla Colombia to San Andres.

I was only in San Andres 2 nights so it was important for them to find it soon or send it on. What irked me is that every time I stopped by their office they had a different story about when it would arrive.

Finally they said it was arriving in my hotel at 3pm (that was 1pm) and they told me I would need to go to my hotel and wait for the bags so I could give them the claim ticket.

I told them no way was I going to my hotel to wait and told them they could just send the bag on to my ultimate destination. Well, it turns out that the had actually delivered the bag to my hotel at 11am!

I complained via email about their handling of the lost luggage and what I felt was poor customer service when I purchased the tickets.

They emailed back and said they were sending me a certificate good for $100 off my next flight with them.

In contrast Copa Airlines never replied to my complaint about their giving us wrong information about the immigration requirements in Panama forcing my wife to sleep in the airport.

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